No returns will be accepted unless we have been informed in advance of a faulty or damaged product.
All items posted from our premises leave in perfect condition. If you believe that an item is faulty or damaged on arrival, please email us at firstname.lastname@example.org immediately on receipt of the goods. We will respond with appropriate instructions. Faulty or damaged goods must be returned within 7 days.
We must receive payment in full for the products that you order before your order can be accepted. Once
payment has been received by us we will confirm that your order has been accepted by sending an email to you at
the email address you provide in your order form. Our acceptance of your order brings into existence a legally
binding contract between us.
For business or corporate purchasers with orders over £500 net of VAT, we may, at our discretion, allow such customers to make payment after receiving an invoice from us. This is subject to satisfactory credit references.
The prices payable for products that you order are as set out on our website. Delivery charges at additional.
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product; We do not deliver to your area; or
One or more of the products you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. If you are a business or corporate purchaser but have not paid by credit card you will be refunded by cheque as soon as possible and in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.
If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect
quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out
If you notify a problem to us under this clause, our only obligation will be:
To make good any shortage or non-delivery;
To supply and deliver substitute products if your original choice cannot be delivered for any reason;
To replace any products that are damaged or defective; or
To refund to you the amount paid by you for the products in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 11.2.4 above.
You may not use this website for any of the following purposes:
Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;
Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;
Interfering with any other person’s use or enjoyment of the website; or
Making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.